Returns & Refunds Policy

Change of Mind

We do not offer refunds or exchanges for change-of-mind purchases. This includes situations where you ordered the wrong product, no longer want the product, or simply decide you do not like the product.

Faulty or Damaged Products

If your product arrives damaged, defective, unsafe, or does not meet the consumer guarantees required under Australian law, please contact us as soon as possible with details of the issue and, where appropriate, photographs or other evidence.

We will assess the issue and provide an appropriate remedy in accordance with the Australian Consumer Law, which may include a repair, replacement, or refund depending on the circumstances.

Australian Consumer Law

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded under the Australian Consumer Law.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Contact

For questions regarding a return, replacement, or refund, please contact us using the contact details provided on our website.